myLAB Box review
Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026
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Our verdict
myLAB Box opens online doctor care at a consultation price of $0, with home test kits ordered and shipped in the same flow. It suits US adults who want repeat sexual health testing and a prescription from a doctor, and it holds an overall score of 9.1 here.
Key facts
- Best for
- US adults who want a free online doctor consult, home test kits and a prescription in one order.
- Consultation price
- $0 (Source, checked September 30, 2026)
- Insurance accepted
- No (Source, checked September 30, 2026)
- Fastest appointment
- Scheduled (Source, checked September 30, 2026)
- Free delivery
- Yes (Source, checked September 30, 2026)
- Money-back period
- 0 days (Source, checked September 30, 2026)
- Markets
- US (Source, checked September 30, 2026)
- Legal entity
- myLAB Box, Inc (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2014 (Source, checked September 30, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
- Services
- Online gp, Prescriptions, Sexual health
- Clinicians
- Doctor
- Official website
- mylabbox.com
Pros and cons
Pros
- Consultation price of $0 ranks 1 of 34 on price, and free delivery keeps shipping off the kit order.
- Prescriptions sit in online gp, prescriptions and sexual health and each consult is with a doctor, so treatment can follow in the same visit rather than through the separate pharmacy service online gp, prescriptions and pharmacy offers.
- Support runs on email, chat and phone, so a delivery question and a clinical question can travel on different channels.
- Founded in 2014 and built for US, the service has a settled operating record in a single market rather than a thin spread.
Cons
- Insurance is not accepted, so the $0 consult and the kit are settled directly rather than claimed back through cover.
- The money back period is 0 days, so a kit that does not suit you carries no refund window once it is ordered.
- Appointments are booked as scheduled, and same day slots sit with a minority of the online doctors listed at 26.9%, so it pays to plan the timing around the slot.
- Clinicians are limited to doctor, so a repeat medication question has no pharmacist or nurse practitioner route.
Who it suits
- US adults who want a doctor consultation without a clinic appointment and a test kit delivered at the same time.
- People who need repeat sexual health testing and are comfortable paying $0 for the consult, since insurance is not accepted.
- Readers who put the lowest entry cost ahead of service breadth, because online gp, prescriptions and sexual health stops short of weight loss, pharmacy and skin work.
Who should look elsewhere
- FeelGood GLP-1, for anyone whose goal is weight loss, since online gp, prescriptions and weight loss adds that track on top of the online GP and prescriptions.
- DocMorris, for people who want pharmacy, hair loss and skin cover alongside a consult, with online gp, prescriptions and pharmacy listed in full.
Core features
Free delivery is included, so a test kit reaches the door with no shipping charge added at checkout. Insurance is not accepted here, which means the consultation and anything a clinician prescribes are settled directly rather than claimed through a plan. The money back period is 0 days, so a kit that turns out not to suit you carries no refund window once the order is placed.
The company behind it
myLAB Box is run by myLAB Box, Inc, a company founded in 2014 and based in the United States. Support runs on email, chat and phone, so a question can be raised by chat or email, picked up by phone, or answered in writing in the help centre. That spread lets a delivery question and a clinical question travel on separate routes instead of queueing in one inbox.
How myLAB Box compares
9.1 vs 9.0
9.1 vs 9.1
9.1 vs 9.5
9.1 vs 8.8
9.1 vs 8.9For readers whose priority is weight loss: online gp, prescriptions and weight loss adds a weight loss service to the online GP, prescriptions and sexual health covered here.
9.1 vs 8.9
9.1 vs 8.7- 9.1 vs 8.9
9.1 vs 9.2
9.1 vs 9.2
9.1 vs 9.3
9.1 vs 8.9
9.1 vs 9.0
9.1 vs 9.6- 9.1 vs 9.3
9.1 vs 9.2
9.1 vs 9.2- 9.1 vs 9.2
9.1 vs 9.1- myLAB Box vs Noom9.1 vs 9.1
9.1 vs 9.1- 9.1 vs 9.1
9.1 vs 9.0- 9.1 vs 9.0
9.1 vs 9.0
9.1 vs 9.0
9.1 vs 8.8
Where myLAB Box is available
- Available
- United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much is a consultation at myLAB Box?+
The consultation is priced at $0, and that is the full consult cost before a kit is added. On the price comparison myLAB Box sits at 1 out of 34 brands tracked, so the entry point is the cheapest in the set. Delivery on the kit is free.
Can I pay for a consultation with insurance?+
Insurance is not accepted, so the $0 consultation and the price of a test kit are both settled directly rather than claimed through a plan. That matters most if you sit on a high deductible, and it is worth settling before you order a kit rather than after it arrives.
What does the service actually cover?+
The listed services are online gp, prescriptions and sexual health, which in practice means an online doctor conversation, prescriptions where a clinician agrees, and sexual health testing. There is no general pharmacy or skin service here, so readers wanting those should look at DocMorris, where online gp, prescriptions and pharmacy sets out the fuller list.
Can a doctor prescribe for me online?+
Prescriptions are within scope, since online gp, prescriptions and sexual health includes them and doctor confirms the clinician is a doctor. Treatment is arranged on the back of that clinical review rather than bought straight off the shelf, and the same order can carry the test kit alongside it.
What kind of clinician will I speak to?+
Clinician types are listed as doctor, so the conversation is with a doctor rather than a nurse practitioner or pharmacist. The trade off is that there is no separate pharmacist route for repeat medication questions, which some wider services do offer.
How soon can I be seen?+
Availability is scheduled, so you pick a time that suits rather than taking an instant slot. On the site, 26.9% of the listed online doctors offer same day appointments and 40.4% run around the clock, so anyone needing an answer today has faster options elsewhere.
Which countries does myLAB Box cover?+
Markets are listed as US and the company is headquartered in the United States, so the service is built for a single national market. Anyone outside it should treat the kit, the clinician and the $0 consult as a domestic arrangement rather than something that travels.
What if the kit turns out to be wrong for me?+
The money back period is 0 days, so there is no refund window once a kit is ordered, and free delivery does not change that. Check the panel list before checkout, and if you want a return route on a physical product, pick a seller that sets one out in writing.
How do I get help when I have a question?+
Support runs on email, chat and phone, so a question can go out by email or chat, be raised by phone, or be answered in the written help centre. That matters because kit questions tend to be about delivery and panel contents, while consult questions are clinical, and the two take different routes.
Sources
- mylabbox.com checked September 30, 2026
Backs: Consultation price, Free delivery, Services, Support channels
“Free physician telemedicine consults for positives”
- mylabbox.com checked September 30, 2026
Backs: Headquarters
“Headquartered in Los Angeles, California, USA.”
- mylabbox.com/about checked September 30, 2026
Backs: Founded
“combined their unique skill sets and shared vision to create myLAB Box in 2014”
- mylabbox.com/conditions-of-use checked September 30, 2026
Backs: Legal entity, Money-back period
“Orders may only be canceled and a refund issued within 24 hours of purchase.”
- mylabbox.com/resources/faq checked September 30, 2026
Backs: Fastest appointment, Clinicians, Insurance accepted, Markets
“A brief questionnaire will be e-mailed to you to complete prior to scheduling a physician consultation.”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores trust was 8.8, now 8.7
- September 30, 2026: score was 9.2, now 9.1
Not confirmed yet: Plan price per month.
myLAB Box
US adults who want a free online doctor consult, home test kits and a prescription in one order.