Updated September 30, 2026 · ThriveCue Editorial Team
myLAB Box vs Petcube
What sets them apart
| Compare |  myLAB Box |  Petcube |
|---|---|---|
| Consultation price | $0Lower | $9.99 |
| Fastest appointment | Scheduled | 24 7 |
| Free delivery | YesHas it | No |
| Money-back period | 0 days | 45 daysHigher |
| Markets | US | US, CA, AU, NZ, GB, DE, FR, CH, NO, DK, SE, FI, IE, BE, NL, PL, ATCovers more |
| Plan price per month | Not confirmed | $9.99 |
| Insurance accepted | No | Not confirmed |
| Mobile app | Not confirmed | Yes |
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Key differences
- Consultation price is lower at myLAB Box: $0 vs $9.99.
- Free delivery: only myLAB Box.
- Money-back period is higher at Petcube: 45 days vs 0 days.
- Support channels: only myLAB Box offers Chat, Phone.
- Founded is lower at Petcube: 2012 vs 2014.
- Petcube is available in 3 more countries.
- Services: only myLAB Box offers Prescriptions, Sexual health.
- Markets: only Petcube offers CA, AU, NZ.
Our verdict on each
myLAB Box
myLAB Box opens online doctor care at a consultation price of $0, with home test kits ordered and shipped in the same flow. It suits US adults who want repeat sexual health testing and a prescription from a doctor, and it holds an overall score of 9.1 here.
Petcube
Petcube suits pet owners who want a vet at any hour without travelling to a clinic, with the Vet Chat plan at $9.99 a month among the cheapest recurring offers here. It fits owners who prefer a flat monthly cost and a doctor on the chat rather than a broader human health service.
Score breakdown
| Area | myLAB Box | Petcube |
|---|---|---|
| Cost | 9.5HigherConsultation price of $0 ranks 1 of 34 on price, and delivery is free on orders. | 9.4The plan price of $9.99 a month ranks 4 of 37, near the front of the field. |
| Offer | 9.0HigherServices cover online gp, prescriptions and sexual health with scheduled appointments and support on email, chat and phone. | 8.8Availability of 24 7 plus a mobile app, and a money back window of 45 days. |
| Trust | 8.7Founded in 2014, run by myLAB Box, Inc and based in US, serving US. | 9.2HigherA named US entity, Petcube, Inc., founded in 2012 and based in US, with a 45 day money back window. |
Positions in our rankings
| Ranking | myLAB Box | Petcube |
|---|---|---|
| Online doctors and telehealth | 10 of 82 | 12 of 82 |
Every fact side by side
| Fact | myLAB Box | Petcube |
|---|---|---|
| Services | Online gp, Prescriptions, Sexual healthCovers more | Online gp |
| Clinicians | Doctor | Doctor |
| Legal entity | myLAB Box, Inc | Petcube, Inc. |
| Headquarters | United States | United States |
| Founded | 2014 | 2012Lower |
| Support channels | Email, Chat, Phone, Help centreCovers more | Email, Help centre |
Where each stands against the rest
| Fact | myLAB Box | Petcube | Median |
|---|---|---|---|
| Consultation price | $0below the median | $9.99above the median | $5.00 |
| Plan price per month | Not confirmed | $9.99lowest quarter | $49 |
| Money-back period | 0 daysbelow the median | 45 dayshighest quarter | 7 days |
Median across 39 listed brands.
Pros and cons
myLAB Box
Pros
- Consultation price of $0 ranks 1 of 34 on price, and free delivery keeps shipping off the kit order.
- Prescriptions sit in online gp, prescriptions and sexual health and each consult is with a doctor, so treatment can follow in the same visit rather than through the separate pharmacy service online gp, prescriptions and pharmacy offers.
- Support runs on email, chat and phone, so a delivery question and a clinical question can travel on different channels.
Cons
- Insurance is not accepted, so the $0 consult and the kit are settled directly rather than claimed back through cover.
- The money back period is 0 days, so a kit that does not suit you carries no refund window once it is ordered.
- Appointments are booked as scheduled, and same day slots sit with a minority of the online doctors listed at 26.9%, so it pays to plan the timing around the slot.
Petcube
Pros
- Availability of 24 7 means a chat can start whenever a pet needs help, without waiting for a clinic to open.
- The money back window of 45 days gives owners room to try the service with a real question and judge the advice.
- The Vet Chat plan price of $9.99 a month ranks 4 of 37, close to the front of the field.
Cons
- The consultation price of $9.99 ranks 19 of 34, so per chat pricing sits mid field even though the plan price ranks near the front.
- Support runs on email and help centre, so owners who prefer a phone line should look elsewhere before relying on the service.
- Services cover online gp, while DocMorris covers online gp, prescriptions and pharmacy, so the human health side of the market is not served here.
Who each suits
myLAB Box
Who it suits
- US adults who want a doctor consultation without a clinic appointment and a test kit delivered at the same time.
- People who need repeat sexual health testing and are comfortable paying $0 for the consult, since insurance is not accepted.
- Readers who put the lowest entry cost ahead of service breadth, because online gp, prescriptions and sexual health stops short of weight loss, pharmacy and skin work.
Who should look elsewhere
- FeelGood GLP-1, for anyone whose goal is weight loss, since online gp, prescriptions and weight loss adds that track on top of the online GP and prescriptions.
- DocMorris, for people who want pharmacy, hair loss and skin cover alongside a consult, with online gp, prescriptions and pharmacy listed in full.
Petcube
Who it suits
- Pet owners who want a vet at 24 7 rather than waiting for a clinic appointment.
- Owners who prefer a fixed monthly cost of $9.99 a month to booking chats one at a time.
- Owners with short, practical pet questions who are comfortable working through the mobile app.
Who should look elsewhere
- FeelGood ED, because its services cover online gp, prescriptions and weight loss for people rather than pets.
- DocMorris, because it covers online gp, prescriptions and pharmacy, adding pharmacy dispensing plus skin and hair loss work to online GP consultations.
- FeelGood GLP-1, because its services run to online gp, prescriptions and weight loss with weight loss medication programmes rather than animal care.
Current offers
Petcube
Current offer
Free trial
14-day free Petcube Care trial with every camera: 14 days free
Included with every Petcube camera purchase; free trials available only to new users upon device activation
Source, checked September 30, 2026
Discount code
10% off your one-time vet help offer: 10% off
One-time offer emailed after submitting the email form on the Online Vet page
Source, checked September 30, 2026
Country by country
| Country | myLAB Box | Petcube |
|---|---|---|
| France | No | Yes |
| Germany | No | Yes |
| United Kingdom | No | Yes |
| United States | Yes | Yes |
Questions about each
myLAB Box
How much is a consultation at myLAB Box?+
The consultation is priced at $0, and that is the full consult cost before a kit is added. On the price comparison myLAB Box sits at 1 out of 34 brands tracked, so the entry point is the cheapest in the set. Delivery on the kit is free.
Can I pay for a consultation with insurance?+
Insurance is not accepted, so the $0 consultation and the price of a test kit are both settled directly rather than claimed through a plan. That matters most if you sit on a high deductible, and it is worth settling before you order a kit rather than after it arrives.
Petcube
How much does a single Vet Chat consultation cost?+
A consultation is priced at $9.99, which is the figure to weigh against other pay as you go services. That price ranks 19 of 34 across the brands compared, so it sits in the middle of the field rather than at either end.
What does the monthly plan cost, and does it beat paying per chat?+
The Vet Chat plan is $9.99 a month, while a single consultation is $9.99. Because the two figures match, the plan does not lower the cost of an individual chat. What it changes is how you pay, from a decision each time to one flat recurring amount.