UPGUYS review
Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026
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Our verdict
UPGUYS is a Canadian telehealth service for people who want a consultation at CAD 0 and discreet delivery without leaving home. It runs in CA and support runs on email, phone and chat. The trade-off is scheduled appointments, and the mobile app is listed as no.
Key facts
- Best for
- Men in Canada who want a consultation at CAD 0 and discreet delivery to the door.
- Consultation price
- CA$0 (Source, checked September 30, 2026)
- Insurance accepted
- No (Source, checked September 30, 2026)
- Fastest appointment
- Scheduled (Source, checked September 30, 2026)
- Free delivery
- Yes (Source, checked September 30, 2026)
- Money-back period
- 0 days (Source, checked September 30, 2026)
- Mobile app
- No (Source, checked September 30, 2026)
- Markets
- CA (Source, checked September 30, 2026)
- Legal entity
- Upguys Health Inc. (Source, checked September 30, 2026)
- Headquarters
- Canada (Source, checked September 30, 2026)
- Founded
- 2020 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Chat, Help-centre (Source, checked September 30, 2026)
- Services
- Online gp, Prescriptions, Pharmacy, Sexual health, Hair loss
- Clinicians
- Doctor, Nurse practitioner, Pharmacist
- Official website
- upguys.com
Apps and profiles
- Elsewhere
- TrustpilotXlegitscript.com
Pros and cons
Pros
- A consultation costs CAD 0, with the site ranking UPGUYS 1 of 34 brands on that figure.
- Free delivery is listed as yes, so a medication order adds no shipping charge.
- Support runs on email, phone and chat, which puts phone and chat next to email.
- The offer covers online gp, prescriptions and pharmacy, so GP visits, prescriptions, a pharmacy, sexual health and hair loss sit in one place.
- Clinicians come from doctor, nurse practitioner and pharmacist, so a doctor, nurse practitioner or pharmacist can take the consultation.
Cons
- Availability is scheduled, so you wait for a booked slot rather than being seen on demand.
- A mobile app is listed as no, while 94.6% of the services on the site do offer one.
- Insurance accepted is listed as no, and 56.1% of the brands on the site also decline it.
- The money back window is 0 days, which leaves no cooling off period on a dispensed prescription.
Who it suits
- Men in Canada who want a consultation at CAD 0 and discreet delivery to the door
- Anyone happy to book a scheduled appointment rather than ask for an immediate visit
- People who would rather talk to someone on phone or chat than write an email
Who should look elsewhere
- Anyone who needs round the clock or same day appointments, since availability is scheduled only
- Readers who want to claim costs through insurance, as insurance accepted is listed as no
- Shoppers who need a mobile app to order, message or track a repeat prescription
What it does well
The service list is the widest part of the offer. It covers online gp, prescriptions and pharmacy, so a first appointment, a prescription, a pharmacy order, sexual health and hair loss sit under one roof. Free delivery is listed as yes, which removes the shipping line that would otherwise sit alongside any medication charge. A consultation costs CAD 0, and UPGUYS ranks 1 of 34 brands on that figure. Insurance accepted is listed as no, so budget for medication out of pocket. A mobile app is listed as no, so ordering happens on the web rather than through a phone store. Appointments are scheduled, which suits people who can plan around a booked slot. The money back window is 0 days, and that is the figure to weigh if a return on a dispensed prescription matters to you.
Who runs it
The service runs as Upguys Health Inc., a family telehealth brand based in Canada that has been operating since 2020. CA is the only market listed, so the brand is built for Canadian patients rather than an international audience. Help runs on email, phone and chat, which is a wider spread than a single inbox: phone and chat sit alongside email and a self service help centre, so a prescription question does not have to wait for a written reply. Clinicians behind the consultations are drawn from doctor, nurse practitioner and pharmacist, and the pharmacy side sits inside the same company rather than with a third party partner. Readers weighing Canadian telehealth brands can put the operating age and the support mix against services that list fewer years on the clock.
How UPGUYS compares
8.9 vs 9.0
8.9 vs 9.1
8.9 vs 9.5
8.9 vs 8.8
8.9 vs 8.9Built around online gp, prescriptions and weight loss, so a reader after hair loss or sexual health care is better served elsewhere.
8.9 vs 8.9Covers online gp, prescriptions and weight loss, so it suits a reader who wants a single condition service rather than the general telehealth range UPGUYS offers.
8.9 vs 8.7- 8.9 vs 8.9
8.9 vs 9.2
8.9 vs 9.2
8.9 vs 9.3
8.9 vs 8.9
8.9 vs 9.0
UPGUYS vs WeightWatchers8.9 vs 9.6- 8.9 vs 9.3
8.9 vs 9.2
8.9 vs 9.2- 8.9 vs 9.2
8.9 vs 9.1- 8.9 vs 9.1
8.9 vs 9.1- 8.9 vs 9.1
8.9 vs 9.0- 8.9 vs 9.0
8.9 vs 9.0
8.9 vs 9.0
8.9 vs 8.8
Where UPGUYS is available
- Available
- Canada
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much does a consultation cost?+
A consultation costs CAD 0, and delivery is listed as free, so the entry point adds nothing to a first order. UPGUYS sits at 1 on the site's consultation price ranking across 34 brands, which puts entry cost at the front of that field.
What does the plan include?+
The service list covers online gp, prescriptions and pharmacy, so online GP visits, prescriptions, a pharmacy, sexual health and hair loss sit under one roof. Clinicians come from doctor, nurse practitioner and pharmacist, and free delivery means a prescription reaches you without a shipping charge on top.
Is the price the same at renewal?+
The charge on the table is the consultation at CAD 0, and medication is priced separately from that. Plans elsewhere on the site that bill monthly sit at a median of €56.97, so a renewal figure from a subscription service is a different kind of number to weigh against a free entry consultation.
How soon can I be seen?+
Appointments are scheduled, so you pick a slot rather than being seen on the spot. That is narrower than most of the field: 42% of online doctors on the site open round the clock, and 28% run same day appointments.
Can I pay with insurance?+
Insurance accepted is listed as no, so consultations and medication are paid for directly at the point of order. 56.1% of the services on the site also decline it, so paying out of pocket is a common setup here rather than an outlier.
Is there a mobile app?+
A mobile app is listed as no, so consultations, prescriptions and repeat orders are all handled on the web. 94.6% of the services on the site do offer an app, so an app is the norm in this category rather than the exception.
Which countries does it cover?+
UPGUYS serves CA, a single market, and the company behind it is based in Canada as Upguys Health Inc.. That makes it a Canada only service, so a reader in another country sits outside the area it covers and these prices say nothing about costs elsewhere.
Who do I speak to during a consultation?+
Clinicians come from doctor, nurse practitioner and pharmacist, so a consultation can be with a doctor, a nurse practitioner or a pharmacist depending on the request. Outside the consultation, help runs on email, phone and chat, which includes phone and chat as well as email and a help centre.
What is the returns policy?+
Free delivery is listed as yes, so a replacement order carries no shipping charge. The published money back window is 0 days, and that figure is the one to weigh if a return on a dispensed prescription matters to you before ordering.
Sources
- play.google.com/store/search checked September 30, 2026
Backs: Mobile app
“upguys - Android Apps on Google Play”
- upguys.com checked September 30, 2026
Backs: Support channels
“Chat with us ... TEXT or CALL: 833-400-3868 ... EMAIL: hello@upguys.com ... FAQ”
- upguys.com/about checked September 30, 2026
Backs: Clinicians, Legal entity, Services
“Every UPGUYS prescription is written by a Canadian-licensed physician or nurse practitioner and dispensed by pharmacists at our licensed Canadian pharmacies.”
- upguys.com/blog/testosterone-injections-cost-canada checked September 30, 2026
Backs: Founded
“founded in 2020 by a group of healthcare practitioners, with a primary focus on testosterone replacement therapy”
- upguys.com/faq checked September 30, 2026
Backs: Insurance accepted, Markets
“We provide you with an official pharmacy receipt inside your shipment, which you can then submit as an insurance claim and seek reimbursement.”
- upguys.com/how-it-works checked September 30, 2026
Backs: Fastest appointment, Consultation price, Free delivery
“We arrange a phone consultation at a time that suits you.”
- upguys.com/returns-and-refunds checked September 30, 2026
Backs: Money-back period
“Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final.”
- upguys.com/terms checked September 30, 2026
Backs: Headquarters
“UPRX 224 - 3989 Henning Drive Burnaby, BC Canada V5C 6P8”
Compiled from 8 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Plan price per month.