Updated September 30, 2026 · ThriveCue Editorial Team
Capsule vs UPGUYS
Capsule vs UPGUYS: the differences
| Compare |  Capsule |  UPGUYS |
|---|---|---|
| Consultation price | $0 | CA$0 |
| Insurance accepted | YesHas it | No |
| Fastest appointment | Same day | Scheduled |
| Mobile app | YesHas it | No |
| Markets | US | CA |
| Money-back period | Not confirmed | 0 days |
Same on both: Free delivery (Yes).
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Key differences
- Capsule scores higher overall: 9.4 vs 8.9.
- Insurance accepted: only Capsule.
- Mobile app: only Capsule.
- Support channels: only UPGUYS offers Email.
- Services: only UPGUYS offers Online gp, Sexual health, Hair loss.
- Clinicians: only UPGUYS offers Doctor, Nurse practitioner.
- Markets: only Capsule offers US.
- Markets: only UPGUYS offers CA.
Our verdict on each
Capsule
Capsule is a US telehealth pharmacy built around pharmacist consultations, a mobile app and home delivery, so it suits people who would rather skip a doctor's appointment. Consultations are $0, and same-day prescribing runs through the app from request to doorstep.
UPGUYS
UPGUYS is a Canadian telehealth service for people who want a consultation at CAD 0 and discreet delivery without leaving home. It runs in CA and support runs on email, phone and chat. The trade-off is scheduled appointments, and the mobile app is listed as no.
Score breakdown
| Area | Capsule | UPGUYS |
|---|---|---|
| Cost | 9.5Consultations are $0 and delivery is free, which puts entry cost at the floor for a pharmacy. | 9.5A consultation costs CAD 0 with free delivery, against a site median plan price of €56.97 a month. |
| Offer | 9.2HigherFree delivery, insurance accepted and a mobile app come as standard, matching 79.1% of pharmacy listings. | 8.8Covers online gp, prescriptions and pharmacy and doctor, nurse practitioner and pharmacist with free delivery, though appointments are scheduled only. |
| Trust | Not confirmed | 8.0Runs as Upguys Health Inc. in CA since 2020, serving CA only, with support on email, phone and chat. |
Positions in our rankings
| Ranking | Capsule | UPGUYS |
|---|---|---|
| Online doctors and telehealth | 51 of 82 | 17 of 82 |
| Online pharmacies | 87 of 109 | 4 of 109 |
Sources behind this comparison
Capsule
- capsulecares.com: 10 facts, checked September 30, 2026
UPGUYS
- upguys.com: 12 facts, checked September 30, 2026
- play.google.com: 1 fact, checked September 30, 2026
Every fact side by side
| Fact | Capsule | UPGUYS |
|---|---|---|
| Services | Pharmacy, Prescriptions | Online gp, Prescriptions, Pharmacy, Sexual health, Hair lossCovers more |
| Clinicians | Pharmacist | Doctor, Nurse practitioner, PharmacistCovers more |
| Legal entity | Capsule Corporation | Upguys Health Inc. |
| Headquarters | Not confirmed | Canada |
| Founded | Not confirmed | 2020 |
| Support channels | Phone, Chat, Help centre | Email, Phone, Chat, Help centreCovers more |
Where each stands against the rest
| Fact | Capsule | UPGUYS | Median |
|---|---|---|---|
| Money-back period | Not confirmed | 0 daysbelow the median | 7 days |
Median across 39 listed brands.
Pros and cons
Capsule
Pros
- Consultations are $0, so a first prescription does not start with a fee.
- Delivery is free, and pharmacy and prescriptions sit under the same order, which keeps a repeat script to one checkout.
- Same-day cover (same day) suits medication that cannot wait.
Cons
- US is the only market served, so anyone outside the US is out of reach.
- Clinical input is pharmacist only, with no online doctor consultations as online gp, prescriptions and pharmacy includes.
- The service list stops at pharmacy and prescriptions, so weight loss, skin and sexual health work need a provider carrying online gp, prescriptions and weight loss instead.
UPGUYS
Pros
- A consultation costs CAD 0, with the site ranking UPGUYS 1 of 34 brands on that figure.
- Free delivery is listed as yes, so a medication order adds no shipping charge.
- Support runs on email, phone and chat, which puts phone and chat next to email.
Cons
- Availability is scheduled, so you wait for a booked slot rather than being seen on demand.
- A mobile app is listed as no, while 94.6% of the services on the site do offer one.
- Insurance accepted is listed as no, and 56.1% of the brands on the site also decline it.
Who each suits
Capsule
Who it suits
- People in US on a repeat prescription who want it delivered rather than collected.
- Anyone comfortable being assessed by a pharmacist rather than sitting in a clinic.
- Shoppers who want the consultation and the delivery handled inside one mobile app.
Who should look elsewhere
- DocMorris, for anyone who wants online gp, prescriptions and pharmacy in one place, including hair loss and skin.
- FeelGood ED, for sexual health and weight loss visits that online gp, prescriptions and weight loss covers.
- FeelGood GLP-1, for a prescribing service paired with weight loss support, since online gp, prescriptions and weight loss includes it.
UPGUYS
Who it suits
- Men in Canada who want a consultation at CAD 0 and discreet delivery to the door
- Anyone happy to book a scheduled appointment rather than ask for an immediate visit
- People who would rather talk to someone on phone or chat than write an email
Who should look elsewhere
- Anyone who needs round the clock or same day appointments, since availability is scheduled only
- Readers who want to claim costs through insurance, as insurance accepted is listed as no
- Shoppers who need a mobile app to order, message or track a repeat prescription
Country by country
| Country | Capsule | UPGUYS |
|---|---|---|
| Canada | No | Yes |
| United States | Yes | No |
Questions about each
Capsule
How much does a consultation cost at Capsule?+
The consultation itself is $0, so the clinical conversation carries no charge. On price alone Capsule ranks 1 of 34 brands compared. Delivery is free on top, so the only other figure to weigh is the one on the prescription.
Who would I actually be talking to during a consultation?+
The clinician you speak to is a pharmacist, not a doctor. That shapes what the conversation covers, since pharmacy and prescriptions are the areas on offer. If you want a doctor in the room, online gp, prescriptions and pharmacy includes an online GP service alongside the pharmacy work.
UPGUYS
How much does a consultation cost?+
A consultation costs CAD 0, and delivery is listed as free, so the entry point adds nothing to a first order. UPGUYS sits at 1 on the site's consultation price ranking across 34 brands, which puts entry cost at the front of that field.
What does the plan include?+
The service list covers online gp, prescriptions and pharmacy, so online GP visits, prescriptions, a pharmacy, sexual health and hair loss sit under one roof. Clinicians come from doctor, nurse practitioner and pharmacist, and free delivery means a prescription reaches you without a shipping charge on top.