What is Support channels?

Support channels are the routes a brand offers for questions about an order, a return or a product. A single email address is a thin offering, while live chat, a phone line and a searchable help centre give you more ways to get an answer fast. Academy offers email, phone and help centre, and AG1 adds live chat on top of email, chat and phone. Adday Wellness also lists email, chat and phone. Check your channel before you subscribe or buy, especially if you need a quick answer.