Livi review

Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Livi suits UK adults who want same day GP appointments at Livi's £60 consultation fee, and who prefer a focused, app-based service to a broad online pharmacy. It scores 8.6 overall, with health insurance accepted and doctor, nurse practitioner and therapist on the roster.

Key facts

Best for
Same-day UK GP appointments at a flat consultation fee, with insurance accepted.
Consultation price
£60 (Source, checked September 30, 2026)
Insurance accepted
Yes (Source, checked September 30, 2026)
Fastest appointment
Same day (Source, checked September 30, 2026)
Free delivery
No (Source, checked September 30, 2026)
Money-back period
0 days (Source, checked September 30, 2026)
Mobile app
Yes (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Digital Medical Supply UK Limited (Source, checked September 30, 2026)
Headquarters
Sweden (Source, checked September 30, 2026)
Founded
2015 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Services
Online gp, Prescriptions
Clinicians
Doctor, Nurse practitioner, Therapist
Official website
livi.co.uk

Apps and profiles

Elsewhere
LinkedInfacebook.cominstagram.com

Pros and cons

Pros

  • Same-day availability: same day appointments put Livi among the 28% of online doctors that offer them.
  • Health insurance is accepted, so eligible consultations can be covered rather than paid out of pocket.
  • A flat £60 consultation fee at Livi, against €56.95 for a monthly plan in the same group.
  • Clinicians cover doctor, nurse practitioner and therapist, so the roster runs wider than a doctor-only service.

Cons

  • Free delivery is not included, so a prescription can add a delivery charge on top of the £60 consultation fee.
  • The money back window is 0 days, so a paid consultation carries no refund cushion if you are not satisfied with it.
  • Services are limited to online gp and prescriptions, where DocMorris also covers pharmacy, weight loss, hair loss, sexual health and skin.
  • The service runs in GB only, so it is not an option for readers outside the UK.
Livi

Ready to try Livi?

Scored 8.6 / 10 by ThriveCue.

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Who it suits

  • UK adults with health insurance who want same day GP appointments without waiting for an in-person slot.
  • Readers who prefer paying £60 per visit to committing to a monthly plan.
  • People who want a doctor and nurse practitioner service on GB rather than a full online pharmacy.

Who should look elsewhere

  • Not for readers who want a wider menu: DocMorris covers online gp, prescriptions and pharmacy, going well past the online gp and prescriptions here.
  • Not for anyone after weight loss or sexual health in the same service: both FeelGood ED and FeelGood GLP-1 list online gp, prescriptions and weight loss alongside online gp and prescriptions.

Core features

Everything runs through the mobile app, so booking and the consultation itself happen on your phone. Health insurance is accepted, which matters if your cover reimburses remote appointments. Free delivery is not included, so anything sent to you after a consultation can carry a delivery charge. The money back window is 0 days, so there is no refund cushion if a consultation does not work for you. The feature list is deliberately small: a covered, app-based GP service rather than a broad online clinic.

The company behind it

Livi is run by Digital Medical Supply UK Limited, the company named in its terms. It was founded in 2015, which puts it among the longer established names in remote GP care. Headquarters sit in Sweden, and support runs on email, phone and help centre, covering email, phone and a help centre. A named legal entity and a support desk on more than a single channel are the practical markers of a service you can hold to account.

How Livi compares

Where Livi is available

Available
Ireland, United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does a Livi consultation cost?+

A consultation at Livi costs £60, charged per appointment rather than as a monthly plan. On the consultation price ranking, Livi sits at 29 of 34. The figure to budget for is the fee per visit, and repeat visits repeat the charge.

Is there a monthly membership or renewal charge at Livi?+

Livi's price is stated as £60 per consultation, and the money back window is 0 days, so the cost is per appointment rather than a subscription that renews. Monthly plans at other online doctors sit at €56.95 in this group, a different charging pattern to compare against.

Can I use health insurance with Livi?+

Insurance is accepted, and that is not the majority position here: 56.1% of the brands in the field do not take insurance, against 43.9% that do. If your cover reimburses remote GP appointments, the £60 consultation fee can be settled through it.

How quickly can I get an appointment at Livi?+

Livi offers same day appointments. In this group, 28% of online doctors offer same-day access, while 14% offer booked slots only. Same-day access is the practical reason to pick Livi over a service that schedules ahead.

Who does a Livi consultation?+

Consultations are handled by doctor, nurse practitioner and therapist, so a visit is not always with a doctor. Across the field, doctors appear at 85.5% of brands, while therapist cover is on 20% and nurse practitioner cover on 34.5%.

Does Livi include delivery when a prescription is sent?+

Free delivery is not included, so medication sent to you can add a delivery charge on top of the £60 consultation fee. Livi's services are listed as online gp and prescriptions, so delivery is the line to watch whenever a consultation ends in a prescription sent out.

Can I book and have appointments in an app?+

There is a mobile app, and booking and consultations run through it. That matches the wider field, where 94.6% of the brands here offer an app, so an app is the standard route in rather than a bonus. It suits readers who want to book and be seen without making a call.

Who runs Livi and how do I get help?+

Livi is run by Digital Medical Supply UK Limited, founded in 2015 and headquartered in Sweden, and it serves GB. Support runs on email, phone and help centre, so you can reach the team by email, by phone or through the help centre for both booking and prescription questions.

Is there a money back period if a consultation does not help?+

The money back window at Livi is 0 days, so a consultation that disappoints leaves no refund to fall back on. Compare that with services that offer a longer window, and factor it in when deciding whether a £60 appointment is worth booking.

How does Livi score against other online doctors?+

The overall score is 8.6, with offer at 8.9, cost at 8.3 and trust at 8.5. The three parts sit close together, which points to a service that is balanced rather than strong in one area. On the fee itself, £60 is the figure that matters for a first visit.

Sources

  • livi.co.uk/about checked September 30, 2026

    Backs: Founded

    “Our founder, Johannes Schildt started Kry in 2015”

  • livi.co.uk/gp-appointments-online checked September 30, 2026

    Backs: Fastest appointment, Consultation price, Free delivery

    “Get an online consultation the same day or book ahead.”

  • livi.co.uk/services checked September 30, 2026

    Backs: Services

    “As well as providing expert medical advice during your appointment, our clinicians can arrange any necessary prescriptions, specialist referrals or sick notes.”

  • livi.co.uk/terms-and-conditions checked September 30, 2026

    Backs: Mobile app, Clinicians, Headquarters, Insurance accepted, Legal entity, Markets, Money-back period, Support channels

    “The Kry App can only be used on iOS devices running iOS 15 or higher, or Android phones running Android v8.0 or higher.”

Compiled from 4 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: axisScores cost was 8.4, now 8.3
  • September 30, 2026: axisScores trust was 8.7, now 8.5
  • September 30, 2026: score was 8.7, now 8.6

Not confirmed yet: Plan price per month.

Livi

Livi

Same-day UK GP appointments at a flat consultation fee, with insurance accepted.

8.6/10See alternatives

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