BetterHelp review
Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026
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Our verdict
BetterHelp suits people who want scheduled therapy and psychiatry on the same plan, with a mobile app, insurance accepted and a 14 day money-back window. The trade-off is cost: fees run €70 to €100 a month for the plan, ranking 24 of 37 on price.
Key facts
- Best for
- Scheduled therapy and psychiatry on a single monthly subscription, payable through insurance where a policy covers it.
- Plan price per month
- €70 to €100 (Source, checked September 30, 2026)
- Insurance accepted
- Yes (Source, checked September 30, 2026)
- Fastest appointment
- Scheduled (Source, checked September 30, 2026)
- Money-back period
- 14 days (Source, checked September 30, 2026)
- Mobile app
- Yes (Source, checked September 30, 2026)
- Markets
- US, CA, GB, AT, DE, NL, FR, ES, CH, AU (Source, checked September 30, 2026)
- Legal entity
- BetterHelp, Inc. (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2013 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Services
- Therapy, Psychiatry
- Clinicians
- Therapist, Psychiatrist, Doctor, Nurse practitioner
- Official website
- betterhelp.com
Apps and profiles
- Get the app
- Google Play
- Elsewhere
- WikidataWikipediaLinkedInXTrustpilot
Pros and cons
Pros
- Therapy and psychiatry sit under the same plan, therapy and psychiatry, instead of being split across separate providers.
- Insurance is accepted, matching 88.9% of the online therapy group against a wider site share of 43.9%.
- The clinician panel spans therapist, psychiatrist and doctor, so a psychiatrist is available alongside a therapist within the same subscription.
- Support runs on email, phone and help centre, and the money-back window of 14 days shortens the cost of a plan that is not a fit.
Cons
- Fees of €70 to €100 a month sit well above the online therapy median, €17.53, and the plan ranks 24 of 37 on price.
- Appointments are scheduled, so anyone wanting on-demand cover, common at 26.9% across the wider site, waits for a booked slot.
- The service stops at therapy and psychiatry, while MDLIVE covers online gp, prescriptions and weight loss, so anything outside mental health means a different provider.
- BetterHelp serves US, CA and GB, so readers in any other market get no service from it.
Who it suits
- People who want therapy and psychiatry, therapy and psychiatry, covered by the same subscription and are content with scheduled appointments.
- Readers in the United States, CA and GB who can budget €70 to €100 a month for the plan and pay through insurance.
- Anyone who values a money-back window of 14 days and wants clinician choice across therapist, psychiatrist and doctor.
Who should look elsewhere
- Pague Menos readers who want pharmacy and prescriptions alongside therapy, both listed in online gp, pharmacy and prescriptions.
- MDLIVE readers who want online GP, skin and menopause cover in the same category, set out in online gp, prescriptions and weight loss.
- Sesame Care readers who want sexual health and contraception added to therapy and psychiatry, listed in online gp, prescriptions and weight loss.
What it does well
BetterHelp's practical strengths sit around commitment rather than clinical range. Insurance is accepted, so sessions can be paid for through a policy instead of entirely out of pocket, and that is far from standard in online therapy. There is a money-back window of 14 days, which gives a plan that is not working a clear point to stop rather than a full billing cycle to carry. A mobile app is offered, so the plan and the booked sessions sit in one place on a phone. None of the three depends on which clinician you are matched with, so each applies across the whole service rather than to a single kind of appointment. Together they shape the running cost of starting and stopping far more than the therapy itself does, which is why they are worth reading before the monthly figure.
Who runs it
BetterHelp is run by BetterHelp, Inc., founded in 2013 and headquartered in the United States. The founding year carries weight in mental health work, where a platform and its clinician panel are tested over years rather than a season, and the named legal entity tells readers which company stands behind the sessions they book. Support runs on email, phone and help centre, so account, billing and access questions can go by email or by phone as well as through the help centre, which matters when the problem is reaching a clinician rather than using the app. Because the company sits in the United States, support hours and clinical oversight follow that base, so readers who need help outside its working day may find email, phone and help centre slower than a provider closer to home. The operator behind the plan and the support team are the same company, which keeps accountability in one place.
How BetterHelp compares
9.0 vs 9.0
9.0 vs 9.1
9.0 vs 9.5
9.0 vs 8.8
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9.0 vs 8.9
9.0 vs 8.7- 9.0 vs 8.9
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9.0 vs 9.2
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9.0 vs 8.9
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9.0 vs 9.6- 9.0 vs 9.3
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9.0 vs 9.2- 9.0 vs 9.2
9.0 vs 9.1- 9.0 vs 9.1
9.0 vs 9.1- 9.0 vs 9.1
9.0 vs 9.0- 9.0 vs 9.0
9.0 vs 9.0
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9.0 vs 8.8
Where BetterHelp is available
- Available
- Australia, Austria, Canada, France, Germany, Netherlands, Spain, Switzerland, United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much does the BetterHelp plan cost a month?+
The BetterHelp monthly plan is priced at €70 to €100 a month, the figure shown in its own help pages. That places it at the upper end of online therapy, where the median is €17.53 and the range reaches €70. The price is a band, so the figure you pay depends on the commitment length you pick.
Does BetterHelp accept insurance?+
Yes, insurance is accepted, so sessions can be paid for through a policy rather than privately. That is a minority position in this category: 88.9% of the online therapy brands listed accept insurance. Readers comparing on reimbursement will find BetterHelp on the right side of that split.
What does the BetterHelp plan include?+
The plan covers therapy and psychiatry and the clinical panel is drawn from therapist, psychiatrist and doctor, so a psychiatrist and a therapist sit under the same subscription. General practice, prescriptions, pharmacy and skin work fall outside that list, which is where a broader provider such as MDLIVE differs with online gp, prescriptions and weight loss.
Can I use BetterHelp outside the US?+
BetterHelp runs in the United States, CA and GB, with the company based in the United States. Availability is scheduled, so sessions are booked ahead rather than on demand, and support runs on email, phone and help centre. Outside those listed markets there is no BetterHelp service, which narrows the field for readers elsewhere in Europe, the UK or Australia.
Is there a mobile app for BetterHelp?+
Yes, a mobile app is offered, and apps are close to standard in this category, at 94.6% across the site. Because availability is scheduled, the app is where booked sessions and the plan sit. Support is not confined to the app: email, phone and help centre cover account, billing and clinician access questions.
Can I get my money back if BetterHelp is not a fit?+
There is a money-back window of 14 days, set out in the terms. Paired with the €70 to €100 monthly plan, that limits what a plan costs if the therapist pairing is wrong or the format does not suit, and gives a clear point to stop. Check which payments qualify before committing to a longer term.
How long has BetterHelp been operating?+
BetterHelp has traded since 2013 under the legal entity BetterHelp, Inc., headquartered in the United States. Length of trading carries weight here, because therapy is a continuing relationship rather than a one-off purchase, and readers choosing between platforms often look at how long a provider has run before committing.
How do I reach BetterHelp support?+
Support runs on email, phone and help centre, which is wider than in-app messaging alone, though live chat is a minority channel across the site at 33.1%. Email and phone cover the pressing questions about appointments and access to a clinician, while the help centre handles routine account and billing matters.
Sources
- play.google.com/store/apps/details checked September 30, 2026
Backs: Mobile app, Support channels
“BetterHelp - Therapy Made Easy ... App support ... Support email contact@betterhelp.com”
- betterhelp.com checked September 30, 2026
Backs: Fastest appointment
“You also get to schedule live sessions when it's convenient for you”
- betterhelp.com/about checked September 30, 2026
Backs: Founded
“BetterHelp was founded in 2013 to remove the traditional barriers to therapy”
- betterhelp.com/faq checked September 30, 2026
Backs: Plan price per month
“The cost of therapy through BetterHelp ranges from €70 to €100 per week (billed every 4 weeks)”
- betterhelp.com/impressum checked September 30, 2026
Backs: Headquarters, Legal entity
“3155 Olsen Dr., Suite #375, San Jose, CA 95117 USA”
- betterhelp.com/terms checked September 30, 2026
Backs: Clinicians, Insurance accepted, Markets, Money-back period, Services
“We require every Provider providing Psychiatry Services on the Platform to be an appropriately trained and experienced U.S.-licensed medical professional, primarily a licensed nurse practitioner (NP)...”
Compiled from 6 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores cost was 8.7, now 8.8
- September 30, 2026: axisScores trust was 9.0, now 8.9
BetterHelp
Scheduled therapy and psychiatry on a single monthly subscription, payable through insurance where a policy covers it.