Amwell review
Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Amwell suits readers who want one US telehealth account covering everyday care, therapy, psychiatry and weight loss. Its offer scores 8.6 and its trust score sits at 9.7, and around clock access plus a mobile app keep it a broad but thinly evidenced pick next to pharmacy-led rivals.
Key facts
- Best for
- One US account for GP visits, therapy, psychiatry and weight loss in the same app.
- Fastest appointment
- 24 7 (Source, checked September 30, 2026)
- Mobile app
- Yes (Source, checked September 30, 2026)
- Markets
- US (Source, checked September 30, 2026)
- Legal entity
- American Well Corporation (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2006 (Source, checked September 30, 2026)
- Support channels
- Phone (Source, checked September 30, 2026)
- Services
- Online gp, Therapy, Psychiatry, Weight loss
- Clinicians
- Doctor
- Official website
- amwell.com
Pros and cons
Pros
- Covers four areas in one place: online GP, therapy, psychiatry and weight loss (online gp, therapy and psychiatry)
- 24 7 access suits anyone who cannot wait for a normal appointment (24 7)
- A mobile app is available for phone-based consultations (mobile app)
- Phone support gives a route for questions outside a consultation (phone)
Cons
- Doctor is the only listed clinician type, so therapy and psychiatry sessions may not sit with a doctor (doctor)
- Runs in US only, so it is unavailable outside that market (US)
- Support runs on phone only, with no email or chat route listed (phone)
- DocMorris covers a wider service list, adding pharmacy, hair loss and skin care (online gp, prescriptions and pharmacy)
Ready to try Amwell?
Who it suits
- US residents who want general practice, therapy, psychiatry and weight loss under one account
- People who value round the clock access over in person visits (24 7)
- Readers who prefer a named listed company, American Well Corporation, rather than a pharmacy chain
Who should look elsewhere
- Readers outside US, where the service does not run (US)
- People who want dispensing included, since DocMorris adds pharmacy to its services (online gp, prescriptions and pharmacy)
- Anyone seeking care from a wider clinician mix than doctors alone (doctor)
The company behind it
Amwell trades as American Well Corporation and is headquartered in the United States, with founding recorded in 2006. It is a telehealth operator rather than a pharmacy, so the service list centres on online gp, therapy and psychiatry. Support runs on phone, which makes phone the single listed route for questions that do not belong in a consultation. Nothing in the listed facts covers refunds, deposits or withdrawal handling, so treat those points as open questions before you sign up.
How Amwell compares
Amwell lists doctor-only clinician types (doctor) where FeelGood ED pairs online GP care with prescriptions and weight loss (online gp, prescriptions and weight loss).
Frequently asked questions
What services does Amwell cover?+
The listed service set is online gp, therapy and psychiatry, so general practice sits alongside mental health and weight management. Nothing in the listed facts covers skin, hair loss or sexual health, which narrows it against pharmacy-led services.
Where can I use Amwell?+
The service runs in the United States, with US as the headquarters country. Readers in another country would need a local provider, since the listed facts describe no other market.
Is a mobile app available?+
A mobile app is available, which suits readers who want consultations and records in one place on a phone. Appointment booking and video visits are not broken out separately in the listed facts.
When can I reach a clinician?+
Availability is listed as 24 7, which suits anyone who cannot wait for a normal working day appointment. No same day or next day window is stated alongside it.
How do I get support?+
Support runs on phone. There is no email or chat route among the listed channels, so plan and account questions may need a call. Refund and cancellation handling is not covered in the listed facts.
Who treats me at Amwell?+
The listed clinician types are doctor. That means consultations sit with doctors, while therapy and psychiatry appear as services without a listed therapist or psychiatrist type.
How does Amwell compare with DocMorris?+
DocMorris lists a wider service set including online gp, prescriptions and pharmacy, whereas Amwell covers online gp, therapy and psychiatry. DocMorris therefore adds pharmacy, hair loss and skin care on top of general practice and weight loss.
Sources
- en.wikipedia.org/wiki/Amwell_(company) checked September 30, 2026
Backs: Mobile app, Fastest appointment, Clinicians, Founded, Headquarters, Legal entity, Markets, Services, Support channels
“The Amwell app is the direct-to-consumer telehealth platform of Amwell.”
Compiled from 1 source page, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores trust was 9.6, now 9.7
Not confirmed yet: Plan price per month.
Amwell
One US account for GP visits, therapy, psychiatry and weight loss in the same app.