Alan review
Updated September 30, 2026 · ThriveCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Alan suits members in France, BE and ES who want a doctor on call 24 7 and support on chat, email and phone. The trade-off is breadth: online gp is the only service listed, so anyone wanting prescriptions, weight loss or pharmacy should weigh DocMorris at online gp, prescriptions and pharmacy instead.
Key facts
- Best for
- Members in France, BE and ES who want a doctor on call 24 7.
- Fastest appointment
- 24 7 (Source, checked September 30, 2026)
- Mobile app
- Yes (Source, checked September 30, 2026)
- Markets
- FR, BE, ES, CA (Source, checked September 30, 2026)
- Legal entity
- Alan (Source, checked September 30, 2026)
- Headquarters
- France (Source, checked September 30, 2026)
- Founded
- 2016 (Source, checked September 30, 2026)
- Support channels
- Chat, Email, Phone (Source, checked September 30, 2026)
- Services
- Online gp
- Clinicians
- Doctor
- Official website
- alan.com
Pros and cons
Pros
- Access runs 24 7, and only 42% of the online doctors in the set offer round the clock consultations.
- Support runs on chat, email and phone, so a phone line sits behind the service for anything a chat cannot settle.
- There is a mobile app, so a consult can start from a phone rather than a clinic queue.
- Founded 2016 under the legal entity Alan, based in France, so the company behind the service is easy to pin down.
Cons
- online gp is the only service listed, against online gp, prescriptions and pharmacy at DocMorris.
- Consultations come from doctor only, with no nurse practitioner or pharmacist on the roster.
- Cover is limited to FR, BE and ES, so members in the UK or markets outside that list get no access.
- Support runs on chat, email and phone, with no help centre or community forum among the channels.
Who it suits
- Members in France, BE and ES who want a general practitioner consult 24 7 without a clinic visit.
- People who want a mobile app plus support on chat, email and phone, including a phone line for anything urgent.
- Readers who prefer a short service list, online gp, rather than a bundle they will not use.
Who should look elsewhere
- Members who want weight loss, sexual health or prescriptions in the same place: FeelGood GLP-1 lists online gp, prescriptions and weight loss.
- Readers who need a pharmacy counter, hair loss or skin cover: DocMorris covers online gp, prescriptions and pharmacy.
- Anyone who wants more than a single line of care: FeelGood ED bundles online gp, prescriptions and weight loss where Alan lists online gp.
Who runs it
The service is run by Alan, headquartered in France and founded 2016. That points to a settled operator rather than a new name, and the legal entity matches the brand people search for, which makes it straightforward to check who is behind the app. Day to day contact runs on chat, email and phone, so members can reach the team by chat, email or phone, with a phone line for anything urgent and email for a longer written explanation.
How Alan compares
Offers online gp, prescriptions and weight loss, so members after a consultation have a weight loss programme and prescriptions to move into, which Alan's online gp does not cover.
Lists online gp, prescriptions and weight loss, so it covers prescriptions, weight loss and sexual health where Alan's online gp stops at a general practitioner consult.
Where Alan is available
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
Which countries does Alan serve?+
Alan operates in France, BE and ES. Residents of the UK, or of any market outside that list, cannot use the service at all, so check your country before you sign up. Access runs 24 7 in the markets the service covers.
Who do you speak to on a consultation?+
Every consultation is with doctor. Alan lists no nurse practitioner or pharmacist on the clinical side, which narrows the team compared with services that mix clinician types across consultations. FeelGood ED covers online gp, prescriptions and weight loss, so it is the place to look if a mixed clinical team matters more to you than round the clock access.
Is there an app, and can you reach a doctor at any hour?+
Yes, there is a mobile app, and consultations are available 24 7, so a follow up question can be started from the phone at any hour. Support also runs on chat, email and phone if an app question needs a person. Members in France, BE and ES should note that the service stops at the edge of those markets when they travel.
How do you get hold of support?+
Support runs on chat, email and phone, so a question can go by chat, email or phone depending on how urgent it is. No help centre or community forum appears in the channel list, so anything that needs a long written explanation is better sent by email. The channels sit with Alan, the legal entity behind the service.
What does the service actually include?+
The service list is short: online gp is the only line Alan sells. There is no prescription service, weight loss programme or pharmacy counter in the package, so a member expecting a full digital clinic should read the scope as a single service. Broader packages are listed by FeelGood GLP-1 at online gp, prescriptions and weight loss.
Who runs Alan, and how long has it been going?+
Alan is the legal entity named on the service, headquartered in France and founded 2016. That gives a clear company to check rather than a trading name, and a settled base in its home market. Care comes from doctor rather than a mixture of clinician types.
How does Alan compare with FeelGood ED?+
FeelGood ED sits alongside Alan in the same comparison set and lists online gp, prescriptions and weight loss, so it covers more ground than Alan's online gp alone. Alan answers on access instead: consultations run 24 7 and support runs on chat, email and phone. Pick by breadth, or by round the clock cover inside FR, BE and ES.
What does Alan leave out that a full clinic would cover?+
Alan's scope is online gp, so anything outside a general practitioner consult sits elsewhere. DocMorris covers online gp, prescriptions and pharmacy, including pharmacy and skin work, and FeelGood GLP-1 covers online gp, prescriptions and weight loss with prescriptions and weight loss included. Alan keeps clinician types to doctor and markets to FR, BE and ES.
Sources
- alan.com checked September 30, 2026
Backs: Mobile app, Fastest appointment, Clinicians, Founded, Headquarters, Legal entity, Support channels
“Vos questions sante, 24h/24, 7j/7”
- alan.com/en checked September 30, 2026
Backs: Markets, Services
“Today, we're serving over 1 million members in France, Belgium, Spain, and Canada.”
Compiled from 2 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores trust was 8.6, now 8.3
Not confirmed yet: Plan price per month.